Internet issues...still unresolved.

Our apologies to all who frequest this site. We still have internet issues, or at least our ability to connect is still "out-of order."

Here is a brief reprise of what has happened.

Sept. 1- Our SBC/ AT&T DSL modem-router-wireless gateway crashes
Sept. 5- After discovering that a replacement from AT&T costs $110+tax, I order one from an online merchant for $40. Gearxs.com.
Sept.12- "New" modem/router arrives
Sept. 13-16- "New" modem works intermittently, I try AT&T tech support and user groups to get help.
Sept.17- Buy new power supply for "New" modem. Other people tried this solution with success. No success. Call AT&T tech support, they send out a tech.
Sept. 18 - AT&T tech says "Something's wrong with your modem...nothing I can do, that will be $60." No kidding.
Sept. 19 - Submit a return request for replacement merchandise. Ship modem to Indiana FedEx ground.
Sept 27- FedEx tracking indicates package is delivered.
Sept 29- Gearxs.com "returned item received"
Oct 2-3- Gearxs.com offices closed in observance of Yom Kippur.
Oct 4- **Deep Sigh** Wondering if we will ever cruise the internet superhighway again. Feeling like the poor people on the side of the road with an overheated junker, waith for the tow-truck to arrive.
Oct 5 - Called and ACTUALLY got someone. Lady said that return will be processed today. Really? I wonder...

When we're back, we'll flood ya with stuff.



We love you all,
Greg and Niki- waiting on the the internet sidelines next to a clunky modem with a blown gasket...sort of.